FAQ
Got a question? We’ve gathered the answers to the things we’re asked most — so you can shop (and glow) with confidence.
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Frequently Asked Questions

All our candles are hand-poured using 100% natural soy wax, cotton wicks, and phthalate-free fragrance oils. They’re vegan, cruelty-free, and clean-burning.
It depends on the size, but on average:
Mini: 15–20 hours
Standard: 35–40 hours
Large: 60+ hours
For best results, always trim your wick and let the wax pool reach the edges before blowing it out.
Yes! All orders come beautifully packed by default, and you can add a personalized message at checkout for gifting. No prices are included in the package.
We currently ship across Germany and selected countries in the EU. Shipping is free on all German orders, and international rates are calculated at checkout.
Of course! If your candle arrives damaged or isn’t what you expected, contact us within 14 days and we’ll arrange a return or replacement — no hassle.
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